Last Updated: March 30, 2026

Privacy Policy

Your privacy matters to us. Here is exactly what we collect and why.

Your Data Is Secure

We use encryption and secure servers to protect all your personal information.

No Hidden Sharing

We do not sell your data. We only share what is needed for deliveries to work.

Location When Needed

We use location when needed for rider matching, online dispatch, and active deliveries.

You Stay In Control

You can update or request deletion of your account data at any time.

Table of Contents

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Location Data
  5. How We Share Your Information
  6. Data Security
  7. Data Retention
  8. Children's Privacy
  9. Account Deletion and Your Rights
  10. Changes to This Policy
  11. Permissions and Third-Party Services
  12. Contact Us

1. Introduction

Tazroo ("we", "our", or "us") is a technology platform that connects customers with independent delivery riders, agents, and registered logistics companies for package delivery services. Tazroo does not provide delivery or transportation services directly and does not employ riders, agents, or logistics companies. All delivery services are provided by independent service providers.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Tazroo mobile application and website. By using Tazroo, you agree to the collection and use of information in accordance with this Privacy Policy.

Tazroo currently operates in selected cities in Nigeria.

2. Information We Collect

We collect the following categories of information depending on the type of account you use:

Customers:

  • Full name
  • Phone number
  • Email address
  • Account login details
  • Pickup and delivery addresses

Riders:

  • Profile photo
  • Government-issued ID, such as NIN
  • Driver's license
  • Vehicle information
  • Bank account details for payouts

Agents:

  • Full name
  • Phone number
  • Email address
  • Account login details
  • Bank account details for referral commission payouts

We collect only the information needed to create accounts, support deliveries, verify riders and agents where required, and operate the platform safely.

Payment and payout data (where applicable): We may collect transaction references and payment status for Flutterwave checkout (for example, interstate delivery fee payments and rider service-charge payments), and bank account details used for rider, agent, or logistics-company transfers and withdrawals.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Enable delivery booking and matching with riders
  • Provide live tracking and delivery updates
  • Communicate with users about deliveries
  • Process Flutterwave-powered payments where applicable (including interstate delivery fee checkout and rider service-charge payments)
  • Support bank transfer and cash settlement flows between customers, riders, and logistics companies
  • Process referral commissions for agents
  • Improve app performance and user experience
  • Prevent fraud and enhance safety
  • Provide customer support

4. Location Data

Tazroo collects location data to support pickups, drop-offs, rider matching, online dispatch, live delivery tracking, and rider navigation.

For Customers:

  • We use your location to set the pickup point when you book a delivery
  • We may show nearby riders where relevant to help fulfill a delivery request

For Riders:

  • Your live location is shared with the customer during an active delivery so they can track progress
  • Your location is used to match you with nearby delivery requests
  • Location sharing stops when the delivery is completed or when you go offline in the app

Important: For riders, Tazroo may access location data in the background while the rider is online for dispatch and during active deliveries, to support matching, live tracking, delivery updates, and navigation. Location tracking stops when the rider goes offline.

5. How We Share Your Information

We do not sell your personal data. We share your information only in these limited circumstances:

  • Between users: Customers see the rider's name, photo, vehicle type, and live location during a delivery. Riders see the customer's name and pickup/delivery addresses.
  • With riders, agents, and logistics companies: We may share information needed to complete deliveries and referral payouts.
  • Payment providers and banks: We share limited transaction and account data with Flutterwave and banking partners to process applicable payments, transfers, and approved withdrawals.
  • Service providers: We may share data with providers who help us operate the platform, subject to appropriate confidentiality and security obligations.
  • Legal requirements: We may disclose information when required by Nigerian law, court order, or government authority.

6. Data Security

We take data security seriously and implement industry-standard measures including:

  • Encrypted data transmission using HTTPS/TLS
  • Access controls limiting who can view sensitive data internally
  • Regular security reviews and monitoring for unauthorized access

While we do everything reasonably possible to protect your data, no system is 100% immune to breaches.

7. Data Retention

We retain user information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

  • Users may request account deletion at any time
  • Personal data will be deleted within 30 days after a deletion request
  • Some transaction records may be retained where required by law

8. Children's Privacy

Tazroo is not intended for persons under the age of 18. We do not knowingly collect personal information from persons under 18.

9. Account Deletion and Your Rights

Users can request account deletion inside the app or by visiting our Account Deletion page.

  • Your account will be deactivated immediately after a valid deletion request
  • Personal data will be deleted within 30 days
  • Some transaction records may be retained where required by law

For privacy-related questions or deletion support, contact us at support@tazroo.ng.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes by updating the policy on our website or through the app where appropriate.

The date at the top of this page indicates when the policy was last revised.

11. Permissions and Third-Party Services

To deliver core app features, Tazroo may request relevant device permissions such as location (including background location for riders while online for dispatch and during active deliveries), camera/photos, microphone for voice notes, contacts for optional pickup or drop-off contact selection, notifications, and optional biometric authentication.

You can manage or revoke these permissions in your device settings, but some app features may not function correctly without them.

Tazroo may use trusted third-party providers including:

  • Flutterwave: for applicable payment checkout and verification (including interstate delivery fee payments and rider service-charge payments)
  • Google Firebase Cloud Messaging: for push notifications and delivery alerts
  • Google Maps Platform services: for mapping, route display, and location-related functionality

These providers may process data in countries outside Nigeria. Where this occurs, we apply reasonable safeguards to protect your data in line with this Privacy Policy and applicable law.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

  • Email: support@tazroo.ng
  • Phone: 09130000317
  • Address: Suite A13 Alhamsad Tower, Opp. Ado Bayero Mall, Kano, Nigeria

We aim to respond to all privacy-related enquiries within 5 business days.